L’Oréal will, from time to time, collect personal information in the course of its business.
We may use your personal information for the following purposes:
• the purpose for which it was collected (and related purposes which would be reasonably expected by you);
• purposes to which you have consented; or
• as otherwise authorised or required by law.
Generally, we will only use the personal information that we collect about you for purposes connected with our business operations. These purposes may include:
• verifying your identity;
• contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
• providing goods or services to you or receiving goods or services from you;
• addressing any issues, problems or complaints that we or you have regarding our relationship; and
• developing and improving our products, services and business.
The types of personal information L’Oréal collects and the purposes for which that personal information is used will depend on the circumstances. Some examples of the types of information that L’Oreal ordinarily collects in certain situations and how it is ordinarily used are set out below.
In general, L’Oréal collects the following types of personal information about consumers: name, contact information (including postal and e-mail address and telephone numbers), gender, age and date of birth, product preferences, purchasing histories, credit card details and other information relating to a consumers’ dealings with us. We generally use this personal information to assist in the supply of products and services, for promotional purposes and for our internal administrative purposes.
We may also collect photographs of individuals in connection with our advertising and promotional activities or where those photographs are uploaded to our website, social media pages or application.
L’Oréal collects personal information from consumers in a number of different ways including directly from a consumer when they provide it to us (or our agents or contractors) including when a consumer:
• visits our websites or counters;
• posts or uploads information to our social media pages or applications;
• acquires or uses our products;
• enters a competition or promotion;
• responds to a survey;
• joins one of our clubs or mailing lists; or
• otherwise contacts us.
We may also generate personal information about consumers from information that we have. For example, by analysing our records of a consumer’s use of our products or services or the consumer’s previous dealings with us.
We may also collect personal information about consumers from publically available resources or (in circumstances where it is unreasonable or impractical to obtain it from the consumer directly) from third parties.
Applicants for employment
L’Oréal collects a range of personal information about applicants for employment such as name, contact information (including postal and e-mail address and telephone numbers), employment and training history and any other information included as part of an application, resume or curriculum vitae. We may also obtain personal information from psychological or aptitude tests and from referees. We use all of that information only to assess a person’s suitability for available employment positions. This information is collected when you submit an application for employment.
Suppliers, Purchasers and Contractors
The personal information L’Oréal collects about suppliers, purchasers or contractors who are individuals generally includes name, contact information (including postal and e-mail addresses and telephone numbers), payment and banking details. We use that information for our transactions with such persons, our internal administrative purposes related to our relationship with that person as a supplier, purchaser or contractor and in building and managing our commercial relationships. This information is collected when a supplier, purchaser or contractor contacts us, responds to a request for services, or otherwise offers to supply us with goods or services.
When you use our websites, L’Oréal may also collect “clickstream” information (such as which areas of our websites you have accessed, the time and date of access, the type of browser software used, your IP address and the previous website that the you linked to our website from). We may also collect “cookie” information (such as user preferences relating to your use of the web site). This information is used for a number of purposes including to customise and improve L’Oréal websites. You can adjust your internet setting to disable “cookies”, however certain aspects of our websites may require this information to function and may not be available or perform optimally if this information is not collected.
If you download or use one of our applications, we may collect information about your usage of that applications.
The Act defines some types of personal information as “sensitive information”. Personal information about a person’s racial or ethnic origin, political opinions or memberships, religious or philosophical beliefs or affiliations, professional or trade association or union memberships, sexual orientation or practices, criminal record or health (including genetic and biometric information) is considered sensitive information. L’Oréal does not generally collect sensitive information about individuals. If you provide sensitive information to us for any reason (for example if you provide us with health information such as information about allergies or skin conditions) you consent to us collecting, using and disclosing that information for the purpose for which you disclosed it and as permitted by the Act. We will handle any sensitive information that we receive in accordance with this.